June 08, 2021
By Sander Yermakov, VP Product @Botfuel
October 31, 2019
Providing great customer support is not an easy task. With clients expecting 24/7 availability and instant responses, it’s no wonder that support teams are looking for novel technological solutions to relieve the pressure while maintaining high quality of support. In addition, as Millennials, accustomed to communicating on social networks and Facebook Messenger, in particular, gain purchasing power, support teams must now cover new channels.
Botfuel Answers allows your support team to start providing automated support on Facebook Messenger in minutes without the need for any technical knowledge or AI expertise. All you have to do to get started is to fill out the answers relevant to your business and follow the tutorial below. Let’s get started!
To start, we will connect your Facebook and Botfuel accounts and give the permissions required by the application to work.
To connect your Facebook account go to your account settings, in the External accounts tab click the Connect to Facebook button.
Note: To connect more pages you will have to disconnect the Facebook account and re-connect, so plan ahead.
We will now create the bot that will be connected to your Facebook page.
If you already have one, you can skip this step.
We will now move on to connecting our bot with the desired Facebook page.
First, navigate to the Channels menu, then to Facebook Messenger channel.
In the Integration tab you will see the list of Facebook pages you previously selected when connecting to your Facebook account. Click the Configure button of the page where you want to use the bot, then click Connect to establish the connection.
Next, let’s configure the handover, a feature that gives the bot the ability to forward a request to a human operator.
Congratulations, you have just connected your bot to your Facebook page!
Now, let's test that everything works correctly.
You can see all the questions the bot can understand and configure responses in the Knowledge Base menu of Botfuel Answers app.
Once your bot is connected to the Facebook page, be careful not to make changes that break the connection: