Save your customer support team from being overwhelmed with repetitive and time-consuming Level 1 questions.
Our AI chatbot, the most advanced for E-commerce, provides a first line of support that eliminates recurring and time-consuming questions like order tracking. Your agents can now focus on high value conversations and customer satisfaction.
30% of e-commerce purchases take place in the evening and at weekends. With Botfuel, no more difficult Mondays skimming the backlog. The first response is immediate, whatever the time of day, and you can always complete it with a human agent.
When contact volumes are multiplied by 2, 5 or 10 during sales, promotions or holidays, the entire organisation and training of teams must be managed. Approach these periods more confidently by asking your AI chatbot to manage the volume peaks efficiently.
S'ils doivent attendre plusieurs heures une réponse, les acheteurs vont perdre patience et se montrer critiques à l'égard de la marque. En éliminant les principaux irritants et l'attente, votre assistant a un impact direct sur le NPS et le CSAT.