While 65% of customers prefer to solve their questions independently, they do not have the right tools available
The FAQ pages you took a long time to build only attract a tiny percentage of your visitors. The Botfuel chatbot has 50x higher engagement rates than a classic FAQ.
At each stage of the customer journey, your buyers have different questions. By proactively offering them a solution at the right time, you have a direct impact on the Customer Effort Score.
To be able to upgrade your agents or re-internalise part of customer support, you will have to reduce the contact rate and free up additional resources. Self-care via your AI chatbot produces spectacular results in a short time.
Are you still receiving too many requests concerning order tracking, delivery and return conditions, payment or opening hours? With Boftuel AI, up to 80% of simple requests can be handled autonomously and instantly.