Botfuel blog

Learn more about Customer Support, AI, and Ecommerce customer service

Our blog is dedicated to giving you tips and insights about customer service & AI applied to ecommerce and specific industries. Our objective is to help you understand the key points of customer support automation.

October 31, 2019

Build a customer support bot for Facebook Messenger in minutes

Providing great customer support is not an easy task. With clients expecting 24/7 availability and…

October 20, 2019

Riding the Messenger Customer Service Wave

Facebook Messenger chatbots are creating a more efficient, engaging, and conversational customer…

June 19, 2019

New integration - Botfuel meets Magento

Botfuel is a software company developing AI chatbot building platforms targeted at medium and large…

May 20, 2019

Take Control of the Booking Experience with a Hotel AI Chatbot

5 reasons why an automated booking assistant can give you a competitive edge Hotel booking can be…

April 20, 2019

Exceptional Customer Service is Key to Ecommerce Success

When Facebook attempted to launch chatbots for Messenger in 2017, they racked up a 70% failure rate…

March 19, 2019

Overcoming the Hurdles of Implementing Automated Customer Support

Today’s customers demand a lot from brands and businesses. When they have questions or need help…

March 12, 2019

Botfuel integration with iAdvize

Botfuel is pleased to announce the launch of its solution in iAdvize marketplace Botfuel is a…

March 04, 2019

The Future of AI-Fueled Customer Service Is Now

Today’s customers demand a lot. They don’t have the patience to wait for hours on the phone to get…

February 06, 2019

FDJ - Betting chatbot

Created in 1976, La Française des Jeux (FDJ) manages lottery and sports betting activities in France…

February 06, 2019

La Poste pricing chatbot

Since 2014, La Poste Group has been pursuing its strategic plan "La Poste 2020: Conquering the…

January 01, 2019

Contributors guidelines

Thanks for your interest in writing for the Botfuel blog! Guest posts are an excellent opportunity…